How can I get in touch in an emergency?

Boxtopia’s office is open Monday to Thursday from 8:30 am to 5 pm, and on Fridays from 8:30 am to 4:30 pm (with the exception of bank holidays and the Christmas week), but it’s possible to contact us outside of this time. If you don’t need a response urgently, then the best thing to do is to fill out our contact form and wait for us to get back to you at the earliest opportunity.

However, if you have a genuine emergency that we can help you with, it is possible to get in touch with us by emailing rb@valepack.co.uk or by calling 07791988905. If our factory is not in operation at the time we won’t be able to make manufacturing changes, but we may be able to assist with changing delivery addresses or with some emergency orders. Please get in touch via the usual channels if your request is not a genuine emergency.

Do you use the internal or external dimensions to measure a box?

Boxes are measured using the internal dimensions (length x width x height – in that order) and measured in mm.

What is the difference between single wall and double wall cardboard?

Single wall has one layer of corrugation and is 3 mm thick. Double wall has two layers of corrugation and is 6 mm thick.

What locations do your on-site prices refer to?

The prices on-site refer to/are valid for UK mainland only. International or overseas orders may incur minor changes in product/delivery pricing.

What is your minimum quantity?

One box – but it will obviously be more expensive than a larger quantity, because we still have the same setting up cost. We also handle short runs of die cut and printed boxes, but tooling and print set-up charges may apply.

How long do you keep a die cut box die for?

We reserve the right to destroy a die after 2 years of it no longer being in use.

How long does it take to make the boxes?

Orders are processed once cleared funds are received. Subject to workload, standard plain boxes usually take 48 hours, although we can sometimes slip really urgent orders into the programme. Depending on the quantity, boxes are sent out overnight with a courier, or on a pallet with a haulage company on an overnight or 2-3 day service.

Do boxes come assembled?

No – most box styles (except some lidded boxes) are delivered flat-packed for you to tape together or make up.

How do I know what size box to order?

We work on internal dimensions when we make a box (length x width x height in mm). It is only a suggestion, but we would recommend that you measure your product (or product once it has been bubble-wrapped if you intend to use extra packaging) and then add 5 mm to the length, width and height to allow ease of packability.

Where will the box be taped?

Tape would run along the length, so you need to decide whether a long box or a tall box is required.

What is the difference between 0201 and 0203 style boxes?

The 0201 box has 4 flaps top and bottom that meet in the middle and are then taped together. A style 0203 is the same but has flaps that fully overlap (this style sometimes looks neater on very small boxes).

What are style 0411 and 0409 boxes?

They are wraps – usually used for books or paintings. They wrap around the product and meet in the middle or down the edge. The ends fold in and are secured with tape.

What is the difference between a tall box and a long box?

Long boxes often have the characteristic of appearing long and flat. They are generally used when items need to be stored or transported when lying down horizontally/flat or when it is easier to pack a large object in a shallow box.

Tall boxes may have similar dimensions to those of a long box, but are most often used when items need to be stored or transported in an upright, vertical position or when it is easy to pack a tall object through a narrow opening being the top of the box.

What is a die cut box?

These are boxes that can be tailored to your specific requirement. Die-cut boxes require a die-cutting tool in order to cut the box design out of the corrugated cardboard sheets and, as such, are more cost effective for larger quantities of boxes, although we do specialise in short runs too. Most styles need little or no tape to secure. Find the full range of die cut boxes here.

Which tape should I use?

This will depend upon your personal requirements as different tapes have different qualities.

PVC tape is the most expensive and has a slower, quieter release.

Polypropylene is cheaper with a noisier and quicker release (most popular)

PVC tape is thicker than polypropylene for added strength but can split in cold weather.

Shop for packaging tapes here.

What Quantities do the tapes come in?

The most common size is 50 mm wide 66 m long (36 rolls per box)

Minimum quantity – unprinted stock tape 6 rolls. Printed tape, 2 boxes.

Pallet quantity – usually 66 boxes (2376 rolls).

How should I store my tapes?

Tapes in their original packaging should be stored on shelves, not on the ground.

Cartons should be stacked vertically to avoid roll deformation.

Storage should not exceed 6 months; programmed warehouse rotation is recommended.

What should the temperature and humidity be in my tapes' storage space?

The optimum temperature range for the storage of pressure sensitive tapes is 15-25°C.
If the storage temperature drops below 10°C, bring the tape back to above 15° before use.

Tapes should not be stored near heat sources nor in areas of high humidity, particularly where salinity is evident.

Humidity should not exceed 65%.

What should the lighting be like for my tape storage?

Pressure sensitive tapes should be stored in their original packaging and not loose.

Light, particularly ultra-violet rays, cause deterioration of adhesiveness.

What are the tolerances in the manufacture of your boxes?

General industry tolerances are used on the dimensions of boxes ie +/-3 mm or 3% whichever is the greater.

If boxes can be made from our stock board, we supply to the exact quantity. If larger quantities of boxes are ordered (over 200m2) it is more cost effective for us to buy the board in cut to size in order for us to make the boxes (less waste) but there is a tolerance on the quantity of +/-10%.

Film is supplied in accordance with general PIFA tolerances.

What other products do you sell?

Boxes, stretch film and any packaging products that are needed to wrap, protect, secure or store your goods. Click to browse to our online shop for more details.

If you cannot find what you are looking for, or have a question which isn’t answered here, give us a call on 01476 576 090 or get in touch via our contact page.

Can Boxtopia cancel orders?

Boxtopia reserve the right to reject or cancel any orders placed from this website. Prices are not valid for Islands or Highlands. Please call for a quotation for these areas BEFORE PLACING AN ORDER as cancellation will result in a £15 administration charge.

What printing services do you offer?

We are one of the only companies in the country who can print your logo or design on very short runs of boxes!

We can print conventional boxes like FEFCO 0201, 0203 and 0411 (usually require tape to seal) and die cut/postal boxes. Currently, we can only offer one colour ie black and we use an ink jet printer for short runs. The maximum print area for conventional boxes is 210 x 70 mm (starting a minimum of 65 mm from each edge). In the event of an order, we would need artwork supplied as black as possible in JPEG format (with enough room around the logo to trace a line). Please add 20p to the cost of each box for print on 1 or 2 sides, 30p for print on 4 sides and 40p for a continuous band around the box. There is also a one-off print set up charge of £40. If the same size print can be used for each box, the price would be £40 initial set up and then £10 per additional set up charge. The additional charge is incurred because the print has to be positioned correctly for each new size, even though the artwork does not have to be re-done for each.
For die cut/postal boxes, we would print on the lid for an extra 20p per box plus a one-off print set up charge of £40.
Find out more on our printed boxes page.

What different box shapes do you sell?

We sell: square boxes (with equal dimensions); short boxes (with a height lower than their length and width); tall boxes (with a height greater than their length and width); and long boxes (with a length greater than their width and height). Dimensions are always given as internal length x width x height in mm. See our gallery for images or visit our box calculator to build your own box!

Claims

Claims should be made in writing within 14 days of receipt of goods. Please do not dispose of any damaged items until advised to do so or the claim has been settled.

IMPORTANT: If goods are damaged during transit, the delivery note must be signed to that effect, otherwise the transporter considers that the order arrived in good condition, and we will be unable to claim from them, which may affect your claim with Boxtopia.

Are your boxes recyclable?

All our boxes are 100% environmentally friendly.
· All our corrugated sheetboard and packaging is 100% recyclable, and 100% biodegradable.
· It is made from 90% recycled waste or recovered paper.
· Our “virgin” kraftliner paper comes from managed, softwood forests that are certified as sustainable by recognised environmental agencies.
What’s more, since all our corrugated board is 100% recyclable and 100% biodegradable, all the waste paper from the manufacturing process goes straight back to paper recyclers.